Customer Support Policy

       We are committed to providing timely assistance to all customers.

 

Contact Channel

Our official customer support platform is WhatsApp Business (07066753055). 

Operating Hours;

Monday – Saturday

8:00 AM – 8:00 PM (WAT)

Sundays

 2:00 PM – 8:00 PM (WAT)

We Can Help With

l  Prescription verification

l  Product enquiries

l  Stock availability

l  Order tracking

l  Delivery updates

l  Store pickup confirmation

l  Billing concerns

l  Product complaints

l  Refund requests

 Response Time

During working hours, customers can expect responses within a few minutes to one hour. Messages received outside business hours will be attended to on the next business day.