Return & Refund Policy

Due to health and safety regulations issued by the Pharmacists Council of Nigeria (PCN) and the National Agency for Food and Drug Administration and Control (NAFDAC), medicines cannot generally be returned after leaving our premises.

Non-Returnable Items

We do not accept returns or exchanges for:

l  Prescription medicines

l  Over-the-counter medicines

l  Medical devices

Healthcare products where:

l  The correct product was supplied.

l  The order has been delivered or collected.

l  The customer changes their mind.

Incorrect or Damaged Orders

If Hardej Pharmacy supplies:

l  the wrong medication

l  the wrong strength or dosage

l  a damaged product

l  an incorrect quantity

we will:

 l  Replace the item at no additional cost.

l  Provide a refund where applicable.

To qualify:

l  Report the issue within 24 hours of receiving the order.

l  Keep the product unopened.

l  Return it in its original packaging.

Refund Processing

Approved refunds are processed through the original payment method or via bank transfer within 3–5 business days.